We restore everything damaged, structure, finishes, and systems, back to pre-loss condition or better.
We clean, restore, and return your personal items so your life gets back to normal faster.
Two jobs. One Team. Zero gaps. We manage it all so nothing gets missed.
Mitigation and rebuild are two separate scopes of work, often billed on two separate invoices, sometimes by two different companies. That trips people up. Here’s the part that should put you at ease: it’s still one claim, which means it’s still one deductible
Same claim number. Same adjuster, usually. Same homeowner. But two very different scopes of work, with two different rules for how they start and how they’re priced.
The Emergency Phase
✓ Starts immediately, no pre-approval needed, because every hour of delay makes the damage worse
✓ We extract standing water and remove materials that can't be saved
Drying equipment goes in and moisture is monitored daily until the structure hits the dry standard
✓ Everything is documented for the insurance file as it happens
✓ Billed after the work is complete, based on what was actually required, like a hospital bill
Putting It Back Together
✓ Starts only after the structure is fully dry
✓ Drywall, paint, flooring, trim, cabinets, everything removed or damaged goes back in
✓ We agree on scope and price with your adjuster before any work starts
✓ You can choose any licensed contractor for this phase, it doesn't have to be us
✓ Many homeowners stick with us because we already know the property, but you're never required to
Simple. Clear. Complete
We answer, listen, and guide you right away. If you need immediate assistance, Contact our team 24/7.
We inspect the damage to your home and inventory your belongings.
We handle both jobs start to finish with care and precision.
Your home is restored. Your belongings are back. Your life moves forward.
Because sometimes they are. Every moisture reading, photo, and equipment log we write is factual and neutral, we describe conditions, not conclusions. That precision isn’t about hiding anything. It’s about not handing an adjuster an opening to minimize your payout.
We’re not just drying your house. We’re protecting the Insurance Claims process itself, one carefully worded field note at a time.
After property damage, you deserve more than cleanup, you deserve control. You have legal rights that insurers often won’t explain. Knowing those rights protects your home, your finances, and your long-term property value.
At PDX Restoration, we handle documentation, photos, measurements, scope creation, Xactimate estimates, and direct communication with adjusters. We make sure your Insurance Claims reflect the full scope of damage, not the insurer’s bottom line. We proudly provide Water Damage Restoration and Emergency Water Damage Restoration throughout our Service Areas.
Protect homeowners, restore homes the right way, and eliminate insurance stress completely.
Call us first. We can assess the damage, help you understand what’s likely covered, and make sure everything is documented properly before you file. Filing without documentation is one of the most common mistakes we see.
The timeline for insurance claim varies depending on the extent of the damage and the complexity of the claim. Once we submit all required documentation, most insurance adjusters respond within a few days. From your initial call to the final insurance claim payment, the process typically takes 2–6 weeks, though more complex claims may take longer.
We’ll help you understand why and whether it’s worth disputing. Some denials are legitimate; others are worth fighting. We’ll give you an honest read on your situation.
It can, depending on your insurer and your claims history. That’s one reason we always recommend talking to us first if the damage is minor, it might not be worth filing. If it’s significant, it almost always is. You can also review general homeowners insurance information from the Insurance Information Institute.
We see this happen. We’ll work directly with your adjuster to reconcile the difference. We document everything specifically to prevent this from becoming a problem.
Not usually. We handle the claims coordination directly as your restoration contractor. For very complex or large losses, a public adjuster can sometimes help and if we think you need one, we’ll tell you honestly.
We’ll document it immediately and include it in your claim. Mold that results from a covered water event is typically covered under the same claim.
Whether your property has experienced Residential Water Damage, Commercial Water Damage, a Burst Pipe, Flood Cleanup, Sewage Cleanup, or requires complete Reconstruction Services, PDX Restoration manages both mitigation and rebuilding under one experienced team.
From emergency Water Damage Restoration through final repairs, we simplify Insurance Claims, communicate directly with your adjuster, and restore your property with confidence. Portland’s 24/7 Water Damage Restoration Experts. Licensed. Insured. IICRC Certified.
